$3.60
$3.60
$3.60
$3.60
$3.60
$3.60
$59.70
$64.70
If you would like to leave a review on a particular product you can do so on the products page. If you would like to leave a general testimonial on my service and/or products below please contact me.
How can I track my order?
I mail all orders using Australia Post. Once your order had been processed you'll receive an email from Australia Post with your tracking number. Check your spam or trash folder if you have not received an email within working day or two of ordering. If you have checked and still have no email contact me and I will give you your tracking number. You can track your order here. Alternatively you can download the Australia Post app. The app will automatically send you details of your order and the estimated day of delivery.
How long does it take for my order to be mailed?
I aim to post within 48 hours of receiving payments (excluding weekends and public holidays). If you need something added to your order please contact me as soon as possible. Once your order has been wrapped ready to dispatch no more products can be added.
What if a product I order is not in stock?
This can happen from time to time. If I am low on stock and customers buy products from my physical store the product can still show as in stock online. If this happens I will contact you and ask you if you would like to swap the product for another product of the same value.
Packaging
Your items will be mailed in a suitably sized satchel or box. I take care to package them tightly and securely, however I can not guarantee that they will arrive that way. Once they leave my shop I have no control over them. They will leave here packed well with padding and securely sealed.
Can I lay-by an order?
Yes. Just contact me with your order details and I will send you an invoice with the payment details.
I tried to phone but no one answered?
I run 19 Mosaics by myself. Sometimes I am with a customer in my store, driving, etc. at the time of the call. You can leave me a message and I will call you back as soon as possible. You may prefer to:
Can I request an item 19 Mosaics doesn't sell?
Yes. I can't guarantee I will be able to source the item but I will try. Some items are hard to get at the moment due to Covid.
Can I order a product that is currently out of stock?
In some cases yes. If I have some on order I am happy to hold the product on arrival and let you know when it arrives. I can't hold an order forever. If I have not heard from you for several weeks the product will be placed back online and/or in my physical store.
Where is 19 Mosaics located?
Tamworth NSW Australia
When is 19 Mosaics open?
My online store is always open.
You can call me on 0413 468 062 during business hours, send me a text anytime, or send me a Messenger message via Facebook anytime. I will answer your message as soon as possible.
My physical business is open by request. You can also order online if preferable and organise a pick-up time.
How long has 19 Mosaics been around?
19 Mosaics was born in 2018
