FAQ's
How do I add my Coupon Code?
If you have a coupon code go to the checkout as normal. On the 'Enter your info' tab you will see a link 'ADD COUPON'
Click the ADD COUPON link. A box will then appear for you to enter your code.
Enter your code in the box and click the 'ADD' button. You will then see the 10% discount applied. Continue checking out.
PLEASE NOTE: If you have any problems please contact me before completing the order.
If you continue without adding the code the discount will not be applied. I cannot take the discount off once you have paid.
Click the ADD COUPON link. A box will then appear for you to enter your code.Enter your code in the box and click the 'ADD' button. You will then see the 10% discount applied. Continue checking out.PLEASE NOTE: If you have any problems please contact me before completing the order.If you continue without adding the code the discount will not be applied. I cannot take the discount off once you have paid.
How can I keep track of my orders?
Under the menu bar on the left hand side of the page is a small figure as shown by the red arrow below. If you click this figure it will take you to your 'Client Zone'. In the Client Zone you can add all of your postal details, see your past orders and more. If you choose to use the client zone you will not have to add your name, address, etc. each time you make an order.
How do I create a wish list?
While looking at my products you may want to create a wish list for future orders. You can click on the heart on the top right of the product shown below.
Or you can click on the product and click the heart next to the 'Add to cart' button.
To view your wish list just click on the heart under the menu on the left hand side of the page.
Please Note: adding an item to your wish list does not keep that item aside for you. Stock may run out before you place your order.
Or you can click on the product and click the heart next to the 'Add to cart' button.
To view your wish list just click on the heart under the menu on the left hand side of the page.
Please Note: adding an item to your wish list does not keep that item aside for you. Stock may run out before you place your order.
Can I leave a product review?
Yes.
19 Mosaics loves to hear what you have to say.To leave a review go to the product you would like to review. Click on 'Add review'
You will be asked to give an overall review (from 1 to 5 stars). There is also a text box so you can add free text regarding what what you like or dislike about the product, what you used it for etc.You are also asked to add your name and email address. Your email address will not be published on the website.
You can also leave feedback on my Facebook page.
Please be kind. If you are unhappy with a product contact me directly so I can resolve the issue.
19 Mosaics loves to hear what you have to say.To leave a review go to the product you would like to review. Click on 'Add review'
You will be asked to give an overall review (from 1 to 5 stars). There is also a text box so you can add free text regarding what what you like or dislike about the product, what you used it for etc.You are also asked to add your name and email address. Your email address will not be published on the website.You can also leave feedback on my Facebook page.Please be kind. If you are unhappy with a product contact me directly so I can resolve the issue.
How do I use my card?
Contact 19 Mosaics, show your card (in person or send a picture), 19 Mosaics will then send you a coupon code to be used when making a purchase.
Once you have the code go to the checkout as normal. On the 'Enter your info' tab you will see a link 'ADD COUPON'
Click the ADD COUPON link. A box will then appear for you to enter your code.
Enter your code in the box and click the 'ADD' button. You will then see the 10% discount applied. Continue checking out.
If you have any problems please contact me before completing the order.
Once you have the code go to the checkout as normal. On the 'Enter your info' tab you will see a link 'ADD COUPON'
Click the ADD COUPON link. A box will then appear for you to enter your code.
Enter your code in the box and click the 'ADD' button. You will then see the 10% discount applied. Continue checking out.
If you have any problems please contact me before completing the order.
What is afterPay and how can I use it?
afterPay is a service that allows you to make purchases now and pay for them in 4 equal payments made every 2 weeks without interest. The first payment will be processed at the time of purchase. You're order will be packed and posted as normal after your order is placed.My website does not support afterPay but if you would like to pay with this method I can create an invoice for you. Just send me the following:
- Name
- Address
- Phone
- A list of products and the quantities of your order
Alternatively you can purchase using PayPal which offers an AfterPay option.
What happens next?
You will need to make the first payment at the time of purchase. The remaining 3 payments will be deducted automatically every 2 weeks from your chosen method of payment. You can choose to make early payments if you wish and can do so through your afterPay account. You can log into your account here - www.afterpay.comPurchase limitations - The minimum purchase is $1 and the maximum is $1,000 with a credit card and $500 with a debit card.
For more details please see afterPay's terms and conditions - https://www.afterpay.com/en-AU/terms-of-service
